Frequently Asked Questions


If your question is not listed here, please contact our sales team on +44 (0) 121 314 9723, email us at sales@odsi.co.uk or chat online between 8am till 4pm (GMT) Mon to Fri.

  1. How do I track my order?

  2. When will I receive my order?

  3. Is it safe to submit personal information online at odsi.co.uk?

  4. How do I return my product?

  5. How do I get an additional discount?

  6. What can I do if I cannot find the product I am interested in?

  7. How much do you charge for shipping?

  8. Do I have to pay VAT?

  9. Do you ship to PO Box addresses?

  10. What are my payment choices?


1) How do I track my order?


After your order, you will receive an email from us along with the tracking number and courier details.

2) When will I receive my order?


UK Mainland orders are usually dispatched by UPS, DHL, & DPD Courier Services the same day for next day delivery. Cut off time for next day delivery is 2.30pm, but we will try our best to ensure you get your order as soon as possible. Some remote locations can take up to 3 business days, but you will be informed about the status of your delivery at all times.

3) Is it safe to submit personal information online at odsi.co.uk?


Your credit card and privacy is guaranteed to be 100% safe & secure. Our goal is to provide you with highest level of service possible in the most secure way. Our website uses the very best security measures available to protect you. Your information transmitted is protected by latest SSL technology, which encrypts all your personal information, including your credit card data, and prevents it from being intercepted over the Internet. Please take a look at our privacy policy .

4) How do I return my product?


Please Contact us at 0121 314 9723 or e-mail sales@odsi.co.uk to initiate a return process. We honour full refund or exchange (shipping cost is not included) on most un-opened items within 7-days.

For more detail Please see the terms & conditions

5) How do I get an additional discount?


Please fill in the quick quote.

6) What can I do if I cannot find the product I am interested in?


The best way to find a product is to search by the manufacturer’s part number. If you still cannot find the product that you are looking for, please contact our sales team on +44 (0) 121 314 9723 or email us at sales@odsi.co.uk. We will try our best to source the product for you whilst maintaining competitive pricing.

7) How much do you charge for shipping?


Shipping costs depend on the weight, address and shipping method selected. You will be able to view the exact shipping cost before check out.

8) Do I have to pay VAT?


20% Applicable VAT is added at the time of checkout for all European Union customers.

9) Do you ship to PO Box addresses?


Yes, we do ship to PO Box addresses, but we will use Royal Mail as the shipping method.

10) What are my payment choices?


We accept all major credit and debit cards such as Visa and MasterCard. We also accept PayPal, Cheques and BACS/Wire Transfers.